Welcome to electronic invoicing for USG and CGC
As part of USG and CGC's on-going efforts to enhance the way we do business with our suppliers, USG and CGC are actively urging you to switch to electronic invoicing with Tungsten Network.
Frequently asked questions
Will payment terms change as part of this initiative?
There will be no changes to your agreed payment terms as part of this initiative. Whatever has been agreed previously remains in place.
Is all of USG and CGC moving to electronic invoicing?
Yes. The list of USG and CGC entities can be found here.
Why should I use Tungsten Network to send my invoices?
USG and CGC are moving to global paperless invoicing program. Moving to Tungsten Network will lead to accelerated invoice receipt, elimination of lost invoices and increased visibility of the invoice status.
Is invoicing via Tungsten Network a requirement for doing business with USG/CGC?
This is an important initiative for USG and CGC and we are expecting all of our valued suppliers to support us. We hope that you will work with us in this initiative, and strongly encourage you to take this opportunity to introduce an improved invoice processing system. The new process has full management support within USG. Suppliers not transitioning by the target date will be contacted directly to reiterate the importance of the request.
What are my benefits from using Tungsten Network?
Will electronic invoicing be a requirement for new tenders and new suppliers?
Yes. Electronic invoicing via Tungsten Network will be included in the evaluation process for new suppliers and tenders. For new contracts, USG/CGC will include terms and conditions in contracts for future business which will require suppliers to use Tungsten Network.
Will I need to use this service if my account is currently paid on time?
Yes, your use of Tungsten Network service will ensure we continue to pay you on time.
What happens if I still send paper invoices?
While you are working with Tungsten Network to complete your registration, USG will be prepared to continue to receive your paper invoices. Once your account becomes Ready to Transact, USG will begin to reject paper invoices via email and mailing two weeks after Ready to transact notification is sent to the Account admin.
Are there fees associated with this service?
Tungsten Network provides two levels of electronic invoicing capability. Each of the solutions include a free number of invoices each month.
Click here to view the enrolment options.
What does the membership fee for the Integrated Solution cover?
The membership fee covers the cost to Tungsten Network of setting you up on their network and the general costs of maintaining the account. This is a once-a-year cost irrespective of the number of customers that you service via the network.
Why doesn't USG/CGC pay the fees?
To use the full features of the Tungsten Network service, both you and USG pay a fee as we will both benefit from the enhanced service. At present, USG does not cover supplier’s costs to produce your paper invoices. Please consider that you will save the costs for paper, printing and posting when moving to e-Invoicing.
Will USG/CGC make payments using Tungsten Network?
Tungsten Network is not a payment platform. USG and CGC will continue to use the current payment method.
Do I need to enter into sign an agreement with Tungsten Network?
Yes, regardless of the solution you choose, you will be required to accept Tungsten Network’s terms and conditions.
Do I need to install any software?
No. There is no software required. Tungsten Network provides an easy-to-use solution. Instead of mandating data standards, Tungsten Network’s any-to-any data formatting capability accepts invoices in any format and any file structure.
I already send some invoice data directly to other customers; can I send EDI/XML invoices directly to you?
EDI and XML are just data formats for Tungsten Network. Therefore, you can use this preferred format to deliver the data to Tungsten Network if you choose to use the Integrated Solution. USG/CGC will not take any electronic data directly from suppliers as we take a single consolidated invoice file from Tungsten Network which will contain invoices from all of our suppliers.
I can already make invoices available to customers via the internet – allowing them to view an image of an invoice on the web. Can I use this instead of Tungsten Network?
No, Tungsten Network ensures that USG/CGC receives the data you send in a format that will upload to our accounting software and, where applicable, match to a goods receipt record. Offering USG/CGC an image of the invoice or an option to download the data in a fixed format does not satisfy USG/CGC’s business processes.
What if I don’t have a system capable of creating electronic invoices?
You can access the Tungsten Network secure portal and create invoices online using the Web Form. No software installation is required. All you need is an Internet connection and a standard bser.
Can I send electronic invoices using Tungsten Network to all of my customers?
Yes. Once you are subscribed to Tungsten Network, you will be able to send electronic invoices to any other customers that are members of the network.
I am planning to change my invoicing software soon; can I wait?
Our stated aim is to have all suppliers registered and sending invoices as soon possible. Tungsten Network accepts any incoming data formats so you can join the network and send invoices. When you are ready to use your new software, simply advise Tungsten Network of the data output changes and they will make the necessary alterations to ensure a smooth transition and uninterrupted invoice delivery.
Can Tungsten Network offer assistance in multiple languages?
Is there further information available on the Tungsten Network service?
Yes, services please visit our website.
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