Welcome to electronic invoicing for Keysight Technologies

Keysight Technologies has partnered with Tungsten Network to provide a simpler way for suppliers to submit invoices

Supporting you every step of the way

Using over a decade’s worth of experience, we have drawn together an extensive set of frequently asked questions (FAQ) and documents to help you every step of the way

General Questions

    Who is Tungsten Network?

    Tungsten Network provides electronic invoicing, analytics, and workflow solutions to companies around the globe. For more information about our products and services please visit our website.

    What are the benefits from using Tungsten Network?

    • Secure and guaranteed invoice delivery, no more invoices getting lost in the post
    • It will take less time to process your invoices
    • No more delays due to missing information, landing on the wrong desk or manual intervention
    • ANY-TO-ANY DATA FORMATTING Technology – there is no need for additional software or hardware
    • Higher processing transparency and better cash flow management due to 24/7 access and reporting
    • VAT compliant, regardless of where invoices are sent or received from
    • Easy and cost efficient to send invoices – at any time

    When will Keysight Technologies receive my invoice?

    Tungsten will deliver your invoices within 24-48 hours directly to the Keysight Technologies invoice processing system.

    How will I know that Keysight Technologies has received my invoice?

    You will receive confirmation from the Tungsten Network that your invoice has been accepted for delivery. Your Tungsten Portal account will provide you with 24×7 invoice status information. Please refer to the Invoice Status Service tab for more details on the benefits of the Invoice Status Service.

    Do I need to install any software?

    No. Additional software or hardware is not required. All that you need to send invoices via Tungsten is connection to the internet.

    I already send invoice data directly to other Customers; can I send EDI/XML Invoices directly to Keysight Technologies?

    EDI and XML are just data formats, as far as Tungsten is concerned; therefore you can use this preferred format to deliver the data to Tungsten you choose to use the Integrated Solution. Keysight Technologies will not take any electronic data directly from Suppliers as we take a single consolidated invoice file from Tungsten, which will contain invoices from all of our Suppliers.

Registration Questions

    Is invoicing via Tungsten a requirement for doing business with Keysight Technologies?

    No, it is not mandatory to participate; however, Keysight Technologies is actively phasing out the processing of paper and PDF invoices for those who choose to participate in this initiative.

    Why doesn’t Keysight Technologies pay the fees?

    To use the Tungsten service, we both pay a fee, as we will both benefit from the service. Please consider that you will save costs associated with paper, printing and posting when moving to e-Invoicing. Our analysis shows that moving to electronic invoicing will create savings for suppliers by streamlining their processes and significantly reducing the time in which their invoices are paid.

    What happens if I still send paper invoices?

    Higher priority will be given to those invoices received electronically. While you are working with Tungsten to complete your registration we will be happy to continue to receive your paper invoices.

    Will Keysight Technologies make payments using Tungsten?

    No. Tungsten is a transmission service for invoices only and is completely independent of payment. Keysight Technologies will continue to use the current payment method.

    I already have the facility to make invoices available to my customers via the Internet - allowing them to view an image of an invoice on the web. Can I use this facility instead of Tungsten?

    No, Tungsten ensures that Keysight Technologies receives the data you send in a format that will upload to our accounting software and match to a purchase order.

    What if I don’t have a system capable of creating electronic invoices?

    You can access the Tungsten secure web site and create invoices online using the Web Form. No software installation is required. All you need is an Internet connection and a standard browser.

    I am planning to change my Invoicing software soon so can I wait?

    Tungsten accepts any incoming data formats, so you can join the network, send your invoices and when you are ready to use your new software, simply advise Tungsten of the changes to data output and they will make the necessary changes to the network, ensuring a smooth transition uninterrupted invoice delivery.

Help with enrolling for e-Invoicing

    Can Tungsten offer assistance in multiple languages?

    As a global company, Keysight Technologies’ standard working business language is in English and therefore, Keysigh Technologies would expect the Invoice and Credit text received via Tungsten to be in English.
    If you need language assistance to get your Tungsten account set up please visit our support page.

    Are their Tutorials available?

    Yes. Learn how to use the functionality of the Tungsten Portal by watching our tutorial videos. We cover everything from creating an invoice and converting a purchase order to raising a support ticket and checking the status of your invoice. Click here to start watching.

    Where do I call for help?

    Our support team will be available to provide assistance for the following languages: English, Dutch, French, German, Italian, Portuguese and Spanish – simply click here.

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